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About Us

Dots and Lines is a small, family-owned contracting company proudly serving the Greater Toronto Area, including Vaughan, Richmond Hill, Oakville, Hamilton, Newmarket, Aurora, and beyond. With decades of combined experience, we specialize in remodeling, carpentry, decks, fences, gazebos, and painting.

Call: 437 247 0718

FAQ

1. What services do you provide?

We specialize in remodeling (kitchens, bathrooms, basements), finish carpentry, decks, fences, gazebos, and painting for residential properties.

2. Where do you provide services?

We proudly serve the Greater Toronto Area, including Vaughan, Richmond Hill, Oakville, Hamilton, Newmarket, Aurora, and surrounding communities.

3. Are you licensed and insured?

Yes. We are fully licensed and insured, giving you peace of mind that your project is in professional hands.

8. What forms of payment do you accept?

We accept major credit cards, e-transfers and cash.

7. What is your payment policy?

A minimum 30% deposit is required before work begins. Progress and final payments follow the schedule outlined in your contract.

6. How accurate are your estimates?

Our estimates are detailed and transparent. Final costs may vary if project scope, materials, or site conditions change.

5. Do you charge for estimates?

No. Estimates are free of charge and provided in good faith.

4. How do I request a quote?

You can request a free estimate through our website or by calling us directly. We’ll schedule a site visit to provide an accurate quote.

9. What is your refund and cancellation policy?

Deposits are non-refundable, as they cover scheduling and material purchases. If you cancel before work begins, we may retain part or all of your deposit. Refunds are not available once work has started. Refer to our Terms and Conditions page for full details.

10. Do you offer warranties on your work?

Yes. We stand behind our workmanship. While we do not guarantee against wear, misuse, or external factors, we will work with you in good faith to address legitimate concerns. Refer to our Terms and Conditions page for more details.

11. Do you handle design and planning, or just construction?

We can work from your designs or provide guidance on materials, finishes, and layouts to bring your ideas to life.

12. Will you help me stay on budget?

Yes. We typically finish projects at or under budget. Costs only exceed the original estimate in rare cases, usually when changes are requested during construction.

13. How do you ensure quality work?

We use skilled tradespeople, high-quality materials, and maintain open communication throughout every project. For your peace of mind, we also provide warranties as outlined in our Terms and Conditions.

14. Will you clean up after the job?

Yes. We remove any debris, and leave your space safe and tidy after the project is complete.

15. How long will my project take?

Timelines vary based on scope and complexity. We’ll provide an estimated schedule during the quoting process and keep you updated throughout.

16. Do I need permits for my project?

Some projects require permits. If needed, we’ll advise you and help guide the process.

17. Can I make changes once the project has started?

Yes, but changes may affect the cost and timeline. All change requests will be documented and approved before proceeding.

18. Do you use subcontractors?

For certain specialized tasks such as plumbing, electrical work, or engineering, we use trusted subcontractors. All work is overseen by our team to ensure consistency and quality.

19. Do you work on small projects?

Yes. From small finish carpentry jobs to full home renovations, no project is too big or too small.

20. Why should I choose Dots & Lines?

We’re a family-run, award-winning company with countless 5-star reviews. Our promise is fair pricing, quality craftsmanship, and a stress-free experience that adds value to your home.